Page 97 - Sinergia 56 | 2020

It should be noted that the benefits of this solution are not only global (improved business results, reduced wage costs, reduced risk), but also in terms of:
• satisfaction by the user of the information (reduction of data entry errors and other manual errors, swifter availability),
• data analysis (better quality, greater scope for collection, reduced effort in compiling data),
• HR (improved employee satisfaction, greater ability to manage variations in volume of business, improved business reputation),
• compliance (minimising human contact with sensitive data, reduction in the possibility of fraud and creation of traceability for audit purposes).
Quote from José Pedro Freitas, Chairman of MESP: “The adoption of new technologies and innovative processes in both front office and back office are now essential steps for the optimisation and efficiency of our organisation.
The adoption of robotics-based processes is a good example of this and deserves to be evaluated not as an isolated fact but as a reality that can/should be replicated in other areas of the Group. MESP, as
the internal leader in the adoption and development of this tool, should also be the promoter and partner in this positive contagion effect, so that other areas can replicate the good results obtained so far!”
SPECIFIC FRAMEWORK
At the end of 2017, MESP concluded the process of choosing the RPA platform, selecting UiPath (a leading company in process robotisation, with a market cap of $7B), for the agility of its solution and reduced levels of investment required.
During 2018, the focus was on training the RPA team and choosing (through specific business cases) pilot processes and their implementation.
In 2019, with total autonomy, MESP manages over 30 robotised activities
in Unattended (scheduled execution) and Attended (execution at user request)
models, representing savings of 5 FTEs/ Year, with robotised activities
in many areas (accounting, taxation, reporting, treasury, master data, reconciliations, HR).
Of note is the need for prior systematisation of processes for the robotisation’s success, as well as the creation of a real-time dashboard
of the robotised operation, supported in PowerBI.
EVOLUTION PERSPECTIVES
• Expansion of the installed base within the MESP scope, leveraging robotisation as a digital workforce that complements the current teams, with a focus on the management of the monthly activity cycles, support in extended hours and reinforcement of the scale effect
• Activation of robots for the operation of business or administrative-financial areas (in companies supported
by MESP or otherwise), as well as administrative activities within the holding company.
The adoption of new technologies and innovative processes in both front office and back office are now essential steps for the optimisation and efficiency of
our organisation.
JOSÉ PEDRO FREITAS
Chairman of MESP
SINERGIA 56 MARCH 2020 97